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Return Policy

Food items:

To prevent our product from the risks associated with spoilage, adulteration or misbranding, we cannot resell returned food items. Hence, we must discard returned food.

For public safety reasons, all food sales are FINAL SALES, except:

- Hand carved Jamón 100% Ibérico de Bellota "Pata Negra", and

- Whole Jamón 100% Ibérico de Bellota "Pata Negra" + Carving kit sales.

Anyway, please, inspect package and products as soon as they arrive at your door!

If you receive damaged or tampered merchandise, please contact our Customer Service email info@medineterranean.com as soon as possible. Any delay in contacting our Customer Service Department makes it more difficult to file a claim with the shipping carrier. Please, keep ALL packaging and items EXACTLY AS THEY ARRIVED, take pictures, and sent them on the email.

In any case, please note that:

  • We would offer you refund, gift card or replacement. We will notify you of the approval or rejection of your refund/replacement.
  • Refunds may only be issued to the original form of payment. Your credit card company may take up to 10 additional business days to post the refund to your account. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at info@medineterranean.com

Additional non-returnable items:

  • Gift cards

Ibérico ham:

If for any reason you don’t like our jamón ibérico (very unlikely) you can return it 100% free. Just email us at info@medineterranean.com and we’ll send you a prepaid label to ship it back to us. As soon as we receive the Jamón, we will refund your credit card. No costs, no questions asked. Simple and free.

Other products:

For all the rest of products, our policy lasts 30 days. If 30 days have gone since you received your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

A Return Merchandise Authorization (RMA) number is required for all returns and exchanges. Contact Customer Service to request your RMA at info@medineterranean.com and please let us know the reason for your decision. We will send you an email with the instructions for returning.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

In any case, please note that:

  • We would offer you refund, gift card or replacement.
  • Refunds may only be issued to the original form of payment. Your credit card company may take up to 10 additional business days to post the refund to your account. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at info@medineterranean.com
  • Shipping and handling charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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